Pack the faulty mobile with this printout and mail/courier to:

Repair Terms and Conditions

1. By submitting the repair authorisation request the Customer agrees to the following terms and conditions 2. The Customer agrees that information supplied to Mobilion is accurate 3. Mobilion reserves the right to refuse or charge providing service in the following cases a. Previously repairs or modifications have been undertaken that were unauthorised b.IMEI/ESN or other serial number or Mobilion warranty label is damaged, missing or does not match the handset software c. Damage is caused by abuse, misuse, liquid ingression and improper ventilation 4. When a repair is deemed to be outside the manufacturer's warranty the Customer will be contacted and provided with a formal quotation before any repairs are undertaken. Mobilion will not commence repairs when such a formal quotation is provided until the Customer authorises Mobilion to repair the device. 5. A quotation fee of $35 ex GST will be charged for repairs that are deemed to be outside the manufacturer's warranty. If the Customer accepts the quotation and proceeds with the repair, the quotation fee will be refunded. 6. A handling fee of $35 ex GST is charged on all warranty repairs. 7. The shipping charges to Mobilion's repair centre and from Mobilion's repair centre are the responsibility of the Customer. 8. These terms and conditions cover the contract between Mobilion and the Customer and supersede any representations, warranties or assurances made by Mobilion at any time. 9. The Customer acknowledges that important data and configuration settings (PDAs, Blackberry devices) may be lost while the device is being repaired. Mobilion accepts no liability for any loss of configuration settings and/or data including but not limited to ring tones, logos, downloads, music, phonebook, pictures, photos, files, Blackberry device settings and any other information, documents and/or files. It is the responsibility of the Customer to backup the handset before submission of repair. Customers are advised to keep a hard copy of any information stored within the device and/or regularly backup their device. 10. The Customer agrees that IMEI/ESN and/or other serial numbers may change. 11. A three (3) month warranty on parts and labour of repairs done by Mobilion applies to all completed and paid for repairs. If the Customer has outstanding accounts with Mobilion the Customer acknowledges that this warranty may no longer apply. 12. Some liquid and physical damaged mobile phones may take longer than 48 hours to repair